|
|
Custom Orders
Custom order policies have thier own page here.
Payment Options
We accept Visa, MasterCard, American Express, Discover, and PayPal through our online store. In addition, you can order by mail using checks or money orders, but they will be allowed to clear before your order is shipped. Checks and money orders should be made out to "Michael Dolan" and can be mailed to 79 S Main St, Box 230, Rochester NH 03867.
When vending at fairs and festivals, we can take cash as well as all of the above credit cards, but will not take checks.
Chargebacks and returned checks will be subject to exhorbitant processing fees, and will also probably result in our no longer doing business with the responsable party.
Shipping
We use a variety of shipping carriers including UPS, DHL, FedEx, and the US Postal Service. If you have a preference or if one of them will not deliver to your address, please let us know- Otherwise we will go with whoever gives us the best price for the day. Once your order ships, we will send you an email with a confirmation and tracking number.
We try to pack everything well, but problems do show up with shipping every now and again. If your item is damaged in shipping, PLEASE SAVE THE ITEM AND ORIGINAL PACKING MATERIALS- we may need them to make an insurance claim. That said, just let us know, and we'll try to get a replacement out to you as soon as possible.
Returns
We generally consider all sales to be final, but we will evaluate returns on a case-by-case basis. Obviously, we will replace any item damaged in shipping, or if there is something missing or switched in your order. Anything else, we can't make promises, but please email us with all of the relevant info, and we'll see what we can do.
|